Tenant Information & FAQs

Please see below helpful tenancy information and tips to get the most out of your renting experience.

During your Tenancy

How do I report maintenance or repairs?

What is emergency maintenance and who do I call?

What should I do if I get locked out or lose my keys?

What to do if your power goes out? Check your safety switch.

What to do if you have no hot water? Check your pilot light/fuse box.

What to do if your smoke alarm is going off intermittently? Change the battery.

What to do if a light bulb blows? Replace it.

What to do if there is a leak in the laundry? Check your washing machine is installed correctly.

How do I avoid or treat mould in my home?

How do I manage blind and curtain cords in my home?

How can I be prepared in case of a fire?

How can I be prepared for severe storms during storm season?

How can I protect the polished timber floors in my rental property?

How do I care for the lawns and gardens?

What is my responsibility regarding smoke alarms?

What is my responsibility regarding pool safety?

When is my rubbish bin collection?

How do I apply to keep a pet?

Am I responsible for paying for water usage?

End of Tenancy

How do I add/remove myself as a leaseholder or approved occupant?

I need to break my lease. What do I need to do?

My lease is ending. How do I prepare to vacate?

What is fair wear and tear?

Privacy

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For futher information, please email your property manager or call the office on 07 3856 1700.